Sending your hard-earned money abroad requires trust. Once you’ve hit send on a transaction, it’s up to your transfer provider to make sure it reaches its destination, ensuring your money and personal details are kept safe along the way. 

At OrbitRemit, safety is a core priority. We take every measure to make sure our customer’s transactions are protected and can be made without compromise. 

Here are just some of the ways that OrbitRemit works to keep your money safe.

Consistently secure processes

Starting from the moment you register with OrbitRemit, all of our processes are designed to keep users safe. We use biometric verification software to match customers to their identification documents. This allows us to confirm the person carrying out the transfer is the same as the account holder, increasing your account’s security and personal privacy.

Both our website and mobile apps are set up to protect your account from unauthorised login attempts. Our dedicated team constantly monitors transactions for signs of unusual activity and if any are detected, you will be notified with an alert immediately. This allows us to continuously deter criminal activity and keep your money safe.

Strict licensing and regulation

As our business operates around money, it’s obviously important that we meet strict legal requirements and are regulated by the appropriate governing bodies.

OrbitRemit is a registered Financial Service Provider (FSP). We are regulated by the Department of Internal Affairs (DIA) in New Zealand, and the Australian Securities and Investments Commission (ASIC). 

As part of our licensing and regulation, we are legally required to hold customer funds only in accounts with trusted banking institutions. As a result, you can be sure your money is always safe within the banking system. 

Dedicated customer support

At OrbitRemit, we understand that peace of mind is just as important as the technical aspects of security. That’s why our dedicated support team is available to assist at every step of the transaction process. Whether you have questions, transfer issues or want to understand more about the process, our knowledgeable staff are easy to contact. You can get in touch with an OrbitRemit representative via phone, email or live chat. 

When you contact OrbitRemit, we’ll never disclose information about your account before verifying that we’re speaking with the account holder. Even when we call you, we’ll need to confirm it’s you who has answered the phone. For customers who feel hesitant to share their personal information over the phone, we encourage you to hang up and call us back on a listed phone number so you can be sure your information is in safe hands. Always use OrbitRemit’s official contact information to get in touch.

Reputation for trust

Our business was born out of the desire to help people move money overseas safely, quickly and effectively. Since 2008, that’s exactly what we’ve been doing. We’ve now made nearly 9 million successful transfers, and safely moved billions of dollars for our customers.

While the figures speak for themselves, we’ve also got the customer testimonials to prove we’re a brand you can trust. We have more than 24 thousand 5 star reviews on Trustpilot and a 4.9 rating, the highest in the category. Check out what our happy customers have to say about OrbitRemit and see for yourself!

OrbitRemit is proud to be an organisation you can trust with your money. To help you feel ready to make a transfer with us, check out more information on why you should choose OrbitRemit.

You can also view our Terms of Use and Privacy Policy.